FAQs

Property Management

Frequently Asked Questions

(Q) Can we install a satellite dish on our roof or attach it to the house?

(A) NO. You cannot attach a satellite dish or any other equipment to the roof, porch, chimney, or any part of the house. Additionally, if you put a post in the ground and attach it to that, the post must be removed at the end of your lease and the ground returned to it's original condition.

(Q) P.A.C.E. Notices (pink sticker on the door). Can P.A.C.E. issue a ticket without a pink warning sticker?

(A) YES. Tickets will be issued without warning for failure to return the trash can to it's proper place by 10 am the day after trash day. You may also receive a ticket without warning for failure to shovel your sidewalk and/or remove the ice from the sidewalk within 24 hours of snowfall. CLICK HERE to connect directly to the P.A.C.E. department.

(Q) Explain the security deposit?

(A) The security deposit/damage deposit is an amount equal to 1 1/2 X your monthly rent. This is money you may get back at the end of the year. Any damages that have occurred throughout the year are deducted from this amount. An itemized list of any damages deducted will be returned with a check for the remainder of the deposit money as long as we receive a forwarding address with in 4 days of the end of your lease. For further info please call our office.

(Q) Explain the rent discount and how it is applied?

(A) The amounts advertised on our list are the discounted rents. You must pay your rent on time and with 1 check in order to receive any discount. Therefore, if you pay on time, with 1 check, you will pay the rental amount on the houselist

(Q) We want to resign our lease for another year, but we want to change some people on the lease, what should we do?

(A) Click Here for an Example

(Q) Cleaning fee; what is it used for and when is it applied? If I move in early do I get my cleaning fee back?

(A) Your cleaning fee is non-refundable and is used to clean your unit when you move-out. Your money is used to clean your mess. If you move-in early you do not get your cleaning fee back and HRI will not waive this fee. The tenants before you paid to have the unit cleaned when they moved-out; your cleaning fee will be applied in the same manor. All items on your move-out letter will be done by our cleaning crews as well as carpets cleaned.

(Q) Is Hagan Realty, Inc. required to give 24 hour notice before entering a property.

(A) NO. As a courtesy to our tenants we try not to enter the units unless there has been a maintenance call, we have a remodel job in progress, or the unit has an inspection in the near future. Tenants will receive a letter informing them of an upcoming inspection and that H.R.I. will be doing necessary repairs and a pre-inspection walkthrough.

(Q) What can I do to prepare for my inspection?

(A) Safety and cleanliness are key.

Please read our inspection letter, which will be sent to you prior to your inspection. (Click Here) to view the letter.

This letter explains some of the key tenant related violations that may be avoided if you're prepared. You may also view our "Maintenance" page for tips to reduce repair costs.

(Q) What should I do if I have a maintenance issue, but I'm worried about being charged for it?

(A) Report any maintenance issues as soon as they occur. This will get the problem taken care of quicker. Also, the longer you wait the more likely costly damages are to occur. In some cases maintenance calls can be taken care of at no cost to you. Non-emergency maintenance repairs are done during regular business hours.

(Q) Can I move-in early?

(A) If you move-in early you accept the unit "as is" with regards to cleaning and painting. We will not clean once you have started to move-in. The status of your house (whether it has been cleaned, painted, and ready to move-in) will be posted on our site in the days leading up to move-in; you may be able to move-in to a clean house and still be in early.

More information is available on your move-in letter, (click here) for a copy.

(Q) When is my rent due?

(A) May Leases; rent is due in 3 payments:

May 1st, September 1st, and January 1st

August Leases; rent is due in 3 payment:

August 1st, December 1st, and March 1st

This applies to the majority of our properties, if you have a question about your rent please refer to your lease or call our office at (517)351-0765.

You cannot move in until your rent, deposit and cleaning fee is paid in full.

(Q) Subleasing; can I do it, what do I need to know?

(A) Your lease says you need our written permission to sublease. Please call H.R.I. for details.

(Q) Can I get out of a lease I have signed?

(A) Yes. You may be released from the lease if someone is willing to take your place; a name transfer. You must make an appointment to come in with the new person, yourself, and a witness who is signed on the lease already and fill out a name transfer form.

**Note** If you no longer live at the property that is NOT an excuse for not paying rent. If your name is still on the lease YOU ARE RESPONSIBLE for what happens at your place; rent, fines, etc.

(Q) My smoke detector is beeping every couple minutes, what should I do?

(A) It is beeping because it has a low battery. It is your responsibity to replace it with a new 9V battery. If you have an electric smoke detector there is still a battery back up that can get low and cause it to beep. Please contact us with any questions about your electric smoke detector.

(Q) Can we have a firepit - in ground or above ground? Do we need a permit from the fire department?

(A) You may not have an in ground firepit. Damages to your yard will be treated the same as damages to your house.

If you wish to have an above ground firepit you must contact Hagan Realty as well as fire department at (517)853-0615 for a permit.

More questions and answers will be added as necessary. If you have a question or a topic you think needs to be addressed please submit it below. Thank you.

Name

Question or Topic